Subscription not replenishing | ElevenLabs | Page 1

hybrid quarry Nov 21, 2023, 3:48 PM

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My Quota hasnt been replenished and we are on the Creator subscription. It charges every 21st which is today and we have been using this subscription tier since march. I have tried signing in and out with no resolution.

hybrid quarry Nov 21, 2023, 4:07 PM

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@hollow lava

hollow lava Nov 21, 2023, 4:07 PM

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Thanks!

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Sometimes it can take up 24h for the bank payment, Stripe, and ElevenLabs to sync up.

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If everything is in order, meaning the invoice is paid, the money has been deducted, and nothing else is blocking, the only thing to do is wait.

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You might also be able to activate usage-based billing.

hybrid quarry Nov 21, 2023, 4:10 PM

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oh ok is there anything that can be done to get the quota partially replenished? or is it an automated system? I dont see how we possibly used 100,000 characters last month and never before being that last month was a slow animation month on our app

hollow lava Nov 21, 2023, 4:10 PM

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Are you using the API?

hybrid quarry Nov 21, 2023, 4:11 PM

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We have been going through the website since march

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seems to have just reset just now

hollow lava Nov 21, 2023, 4:11 PM

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Amazing!

hybrid quarry Nov 21, 2023, 4:12 PM

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while i have you could i pick your brain in a voice chat? its in regards to what we are using the app for. Will only take a second

hollow lava Nov 21, 2023, 4:13 PM

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Sorry, it's better if you submit your questions, and I will get to them when I find some time. Alternatively, you can reach out directly to support, and they can help you. Unfortunately, we do not offer one-on-one consultations or voice calls on the public plans.

#Subscription not replenishing