#Why am I locked out of my account?

1 messages · Page 1 of 1 (latest)

tranquil sinew
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I started my Elevenlabs account by logging in with facebook. But now when I try to log in that way I get an 'Account exists with different credentials' error.

So I try to reset my password with my primary email address (the one where my bills come to) and this says 'If a user with the email address exists, then we have sent an email containing instructions on how to reset your password'. However, this email never arrives.

So logging in with facebook thinks I'm with the primary email, then logging in with that thinks I'm elsewhere. Please help!

carmine igloo
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Please reach out to support because there's nothing Discord can do for you in this situation since it's specific to your account.

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How to contact support?