peak flower
Please edit out your e-mail address as that is not something that should be posted in open channels on Discord. Discord mods do not have access to your account and can't fix any billing issues.
For this you should go to https://help.elevenlabs.io/ and submit a request through the chatbot on the bottom right of the page. It sounds like there is a backlog on support though so you may not hear for a few days but they will be able to help you.