"My PalWorld server on G-Portal won’t stay on. | GPORTAL Community | Page 1

plush lily Jan 17, 2026, 2:52 PM

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My PalWorld server on G-Portal won’t stay on. I toggle it to on and it fails without error message after less than a few seconds of attempting.

stable nexus Jan 17, 2026, 5:16 PM

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Hello - if this is a new server - try to erase it from the gamecloud and get a new one until it has a different ip address. If it's a server you've already played on and value your savegame - please contact support.

meager umbraBOT Jan 17, 2026, 5:17 PM

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Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at support@g-portal.com.

stable nexus Jan 18, 2026, 6:49 AM

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Morning 🙂 @plush lily
Any news yet?

plush lily Jan 18, 2026, 1:06 PM

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Morning! Nope, but thanks for checking. Got this ridiculous message from your support though. They are closing tickets without actually fixing anything. It is an existing server that we've had for a couple years now.

stable nexus Jan 18, 2026, 2:00 PM

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Yeah, ok, so no on the deletion.
Since a lot of ticket seem to be connected to the network issues they are mentioning and the overload of the ticket system, I guess it's understandable to close ticket prematurly.
I think it might all be resolved after the network issues are handled.
Please try to be patient.
Thanks for your understanding 🙂

plush lily Jan 18, 2026, 5:14 PM

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stable nexus Yeah, ok, so no on the deletion. Since a lot of ticket seem to be connected to ...

they said this

stable nexus Jan 18, 2026, 5:16 PM

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plush lily they said this

Sorry for the savegame😩
Are you taking the offer though?

plush lily Jan 18, 2026, 5:17 PM

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I don't know if they are saying everything is gone or not

stable nexus Jan 18, 2026, 5:19 PM

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Yes, it's all gone. They said the server data was lost and cannot be recovered. But they offered to help you set up a new one and add 14 days to your gamecloud.

plush lily Jan 18, 2026, 5:21 PM

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ah, yeah, that does suck then. I will reply to them. 14 days aint gonna cut it. did you guys get hit with ransomware or something and can't pay up?

stable nexus Jan 18, 2026, 5:22 PM

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I don't think that's what happened.
My best guess is defective hardware, but I wouldn't for sure without backend access.

plush lily Jan 20, 2026, 1:29 AM

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Working on getting refunded for the year we just bought now. This place literally has a person named jester doing jester work for them. So sorry jester.

stable nexus Jan 20, 2026, 6:21 AM

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plush lily Working on getting refunded for the year we just bought now. This place literall...

And that concludes me helping you.
Have a good one.

#"My PalWorld server on G-Portal won’t stay on.