the game kicked me out while playing and ever since i have not been able to load it back up, in the photo given this is the response i get when i try restarting the server on gportal
#ark server not restarting
strange juniper
exotic atlas
<@&1339549995543826514>
thorn stag
Looks like we're back to not being able to log in. I guess the system fell over again.
strange juniper
yeah happend about 3-4 hours after me and a friend logged into play
swift spoke
This specific error requires support to look at. Unfortunately, we cannot help you from here.
celest geodeBOT
thorn stag
I think this is a bit beyond raising individual tickets. There seems to be a general problem with system instability for the last 24 hours or so. I fully understand this is not something that can be fixed quickly on Xmas day but a note in Announcements to that effect might be a good idea if you don't want to be bombarded with help requests.
swift spoke
Good morning @strange juniper did you get a fix yet?
strange juniper
Good morning no it is still not working
swift spoke
Have you heard from support yet?
strange juniper
We could not even get on the bit to submit a ticket
swift spoke
I had some outages from the webinterface here as well, but that's working again. Can you try again?
If it doesn't work, there's an email address, too.
celest geodeBOT
swift spoke
Right there at the end.
strange juniper
Ok I will have a look
swift spoke
Thanks!
strange juniper
Im still get this
swift spoke
Ok, but you get in and should be able to issue a ticket, right?
swift spoke
Select the game and your server from the dropdowns.
Then pick a header like 'mods don't load'
Then insert as a message sth like:
Hello, my server hasn't been booting up for X days (insert the amount here instead of the x) and there's this error message.
Unable to load
ShooterFame/Saved/Config/WindowsServer/
Not connected to 22381
Can you please help me out?
Cheers.
Something like this
strange juniper
Thank you I have just sent it
strange juniper
Will do and thank you for your help
swift spoke
You're welcome
strange juniper
There are currently technical problems with the hardware. Our technicians are already working on a solution to get your server back online as soon as possible. We apologise for the outage.
i just got this back from my ticket
swift spoke
Oh, ok.
After the hardware is fixed, make sure to ask for compensation on your gamecloud if it's not offered automatically.
strange juniper
And thank you again for your help
swift spoke
Morning @strange juniper is it resolved yet?
strange juniper
They gave me a new server and reset it to 95 days
celest geodeBOT