Hell let loose

[elder crown]

My Server shows offline and my attempts at restarting it are not bringing the server online

[small ridge]

Having the same issues here

[foggy mirage]

Hey, which game is this?

[small ridge]

Hell let loose

I got this response and haven’t heard back

[elder crown]

Hopefully it gets sorted out soon. Our public server is not affected but its ran via another server provider.

[small ridge]

Agreed, whos your other server provider ive been looking at switching as other owners dont appear to have nearly as many issues as people on Gportal servers

[elder crown]

Sent dm

[foggy mirage]

Hey, is there any update yet? Has support responded in the meantime, or is the ticket still not processed?

[cosmic barn]

Hi, I’m experiencing the same issue. My server has been unavailable for the last 24 hours.

[foggy mirage]

Hey, okay, please feel free to create your own thread 🙂

[cosmic barn]

I have created a ticket 🎟️

[foggy mirage]

Okay, great! In which channel?
I can’t find your thread — for example in game-help or a similar section.

[cosmic barn]

https://www.g-portal.com/us/en/support

[foggy mirage]

Ah, okay! I thought you had opened the ticket on Discord, but alright — someone who has time will get in touch soon 🙂

[calm knot]

Guys, Is there any update about it?

[manic schooner]

Same with both of our servers

[cosmic barn]

Hi, we are still experiencing issues. It has been 36 hours now and we haven’t received any clear update yet.

[foggy mirage]

Hey, has anyone responded to your ticket yet?

@calm knot , @manic schooner
I would recommend creating a ticket if you haven’t already.
That way a colleague can take a look at it 🙂

[tired sonnet]

Support Website zur Ticketerstellung: Besuche GPORTAL's Support Webseite um ein Support-Ticket für dein Problem zu erstellen.
Email Support: Für detaillierte Unterstützung sende eine E-Mail an das GPORTAL-Supportteam unter [e-mail].

Dec 7, 2025, 10:11 PM

[foggy mirage]

@here, have your problems been fixed again? Did you get a response to your tickets? 🙂

[cosmic barn]

Hi, good day.
Just to let you know that I’m still having issues with my server. I received a response on my ticket and they mentioned that they are still reviewing the case, however the service is still not available. I’ll remain attentive to any updates.

[small ridge]

All the guys i know that rent servers on HLL with gportal are all still down

[foggy mirage]

Ok, thanks for the info. Unfortunately, I can’t do anything about it since I only know my way around Minecraft. But you can kindly ask the support team if they can credit you some balance as compensation for the downtime 🙂

Is there anything else I can help with?

[cosmic barn]

They say they'll compensate me for the days the server was down, but honestly, it's been down for a long time now.

[foggy mirage]

Ok, I’m very sorry that you had to go through this experience.
With other games, there are hardly any issues.
I’ll bring in a staff member who can give you more information 🙂

[manic schooner]

Likewise. We just need updates to see if this is getting fixed any time soon or what the timeline is like

[foggy mirage]

It has also been forwarded; someone will get in touch with you soon. 🙂

[calm knot]

Can you tell more about it?

[cosmic barn]

Now is up and running.