Dune: Awakening - Server has been active since yesterday, still not showing in-game.

[heady crystal]

Hi,

I've purchased a small server for my friend group and we're eager to get playing, however, the server is still not showing in game. Please can you provide any information on troubleshooting steps? I ask as I can see that many other servers are now online with healthy player counts in my selected world, but my friends and I are still unable to start as the server is still not showing!

I've tried moving the server between Coriolis and Solari, but it was not showing up for either of them. I have since moved it back to Coriolis.

Details below, and thank you in advance for any help you can provide.

World: GPORTAL - Coriolis - (PvEvP)Europe
Server Name: Sietch UwU

[vernal bloom]

Hello there

[heady crystal]

Hello.

[vernal bloom]

ok first thing

did you restart your steam?

there was a patch earlier today and if you restart it will trigger it

second did you update your video drivers to 576.66 if you need a link for this let me know

try those and let me know

[heady crystal]

I updated the game prior to launching it ~30 mins ago.

As for drivers I’m using the latest AMD drivers.

[vernal bloom]

ok

sec

[heady crystal]

No worries - thanks in advance, really appreciate your help.

[vernal bloom]

ok im back

sorry helping others too

ok do you get a red box error msg?

@heady crystal If you are getting the red box error msg then you will have to submit a support ticket

[misty cave]

Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].

Jun 7, 2025, 1:32 PM

[vernal bloom]

If not we can try to troubleshoot more of this I will need to know your Region, world and your server name

[heady crystal]

When you say a red box error message - do you mean in game or on the site? I’ve not seen a red box in either.

[vernal bloom]

on the gportal site

ok first question

did you exit and restart your steam?

[heady crystal]

My region is Europe ,World is Coriolis, and server name is Sietch UwU

(Don’t ask me about the name - a friend chose it haha)

[vernal bloom]

i asked you that already lol

ok did you get a Save button at bottom when you put your password in?

sorry i get peeps mixed up sometimes

on here

I see a Sietch Zani, Sietch Bobonong but not Sietch UwU

can you restart your server for me and i will refresh it

[heady crystal]

It’s all good - appreciate you’ve probably got about a million other people with the same problem.

I did get a save button at the time, and saved it. I’ll restart now.

[vernal bloom]

thank you and I appreciate your appreciation!!!

let me know when its up

[heady crystal]

Server restarted

[vernal bloom]

ok ty gonna refresh the list and see

nope

at this point I think you should submit a ticket and let them know the steps we have checked out

[misty cave]

Support Website for Ticket Submission: Visit GPORTAL's Support Page to submit a support ticket for your issue.
Email Support: For detailed assistance, email the GPORTAL support team at [email protected].

Jun 7, 2025, 1:42 PM

[heady crystal]

I will do. Thank you