#'Disconnect' from Server - Restarting Server doesn't solve issue

1 messages · Page 1 of 1 (latest)

oak geyser
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Hi. I keep having an issue where I disconnected from my Gportal Enshrouded Server.

We created it recently - no problems yesterday, Friends and I had great time for an extended session.

Try to log in this morning, issue 'you have been disconnected from server' without even being able to load in.

As it's a new server it hadn't been restarted yet, so following the general advice I restarted the server. Server restart successfully, I then attempt to rejoin the server. Successfully loaded in, I see some of my friends progress without me. Start venturing out - then about 5-6 mins in 'disconnected from server'.

Attempt to rejoin the server immediately shows up the 'disconnected from server' problem without even joining again. I then attempt to restart the server one more time, restart happens fine, and I'm able to succesfully log back in again. To test it out, I just stay in base, more or less idle for 5 mins (but active in the game, moving my char around a little bit) - again 'Disconncted from server'. Attempting to rejoin again gives the 'disconnected from server' prior to joining. Attempting a 2nd char is no better.

There is no issue with game, internet connection or otherwise. I can play a single player game no problem. I can host or join other games online no problem. I only get disconnected from the dedicated server.

At this point it appears no matter what, even if we restart the server we'll get 5 mins of playing time before disconnected and then unable to progress. How can we solve this to continue properly? As mentioned work perfectly fine yesterday, great service till then.

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I should mention i've also raised a ticket on the gportal site. Just asking here to see if anyone else has this issue or knows how it's resolved

oak geyser
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This was succesfully resolved by the Gportal team clearing the backend cache of the system. The server now appears working properly. Thanks