#Network, Fiber, Vodafone

1 messages · Page 1 of 1 (latest)

viscid bobcat
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That's the whole point of GDPR and please provide the original cuts in original language. The server rule states we're supposed to communicate in English but that doesn't necessarily mean we're not allowed to post links or documents in original language.

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Latest by now, you surely know that I have experience dealing with companies. I work differently than others and use the rss available to me to obtain necessary information. It's simply not enough to know I am right or to know I would win. I use the situation to my advantage and make sure I win.

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Do you know why all those overconfident customers and employees in Germany face defeat without exception? It is the same if they faced me in the past. Because they put their own opinions above everything else.

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When I started helping people in the DACH region (Germany, Austria, Switzerland), I've seen crazy mistakes such as:

  • Spending hours in phone calls, tickets, emails but refusing to send out a simple registered letter, bitching about a few bucks. The burden of proof lies with the sender.
  • Even if they consult a lawyer, they start having a rant but do not ask important questions while the clock is ticking. So those guys usually end up spending paid time for chitchat... Later complaining how expensive those "useless" lawyers are.
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Even if you buy an insurance, they won't happily help you out if they realize it's difficult to cooperate with you. After all it's an insurance and all they want is cut down cost and hiring a lawyer or going to court will cost them a fortune even if they win

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If you believe a criminal complaint against Vodafone does stand a high chance, you should do homework by checking the Sega UK case and VW Dieselgate

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I would focus on negligence because that is still part of criminal law too, do not spend time in trying to nail the coffin with intentional misconduct. That only works as soon as Vodafone has been convicted of negligence first

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Regardless of what the law code says, the reality is different, Ezcoo was trying to share his own experience with you too

viscid bobcat
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Swisscom vs Init7 was one of the worst fiber optic disputes in history. Thanks to the court order stopping all installations, I had to figure out how to bypass that bc the building was already connected but not each flat, just like in your case and a bitchy landlord and city council on top.
It required another judge to review and he wasn't amused to get involved in something the higher courts already decided on temporarily.
After 8 months outside court dispute and another 6 months later a court ruled in my favor but that doesn't end there. The defendants could still appeal and, in the worst case, delay the proceedings for several years, literally drag on just to make you rot

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My luck was BEP inside the house, w/o that I would probably be better off moving into a new flat with existing fiber optic installation because sometimes it's cheaper to avoid such a legal battle.

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If you really want a permanent solution with precedent for the future, in case EU fails to push forward installations, you would request your landlord to allow fiber and find a solution with Tcom to cover the cost

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I originally prepared such a plan for my own case too btw. Swisscom agreed to cover 100% of the cost but the landlord stubbornly refused. He later had the audacity in court to come back to the offer and both Swisscom as well as I firmly refused.

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If you deal with such people, you end up an uphill battle no matter what

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Btw another advice: Don't jump straight to conclusions. People working at Vodafone probably are just incredibly stupid. Like a legendary quote in movie; tell me the difference between stupid and illegal and I'll have them all arrested

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to prove they knew it's illegal isn't as easy as you believe. Even if you prove they did it willingly isn't automatically equal to they knew it was illegal

viscid bobcat
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Even if people are successfully charged, the US shows how power stands above prosecution too, the president just decides to pardon people: https://www.youtube.com/watch?v=NFhxEEXQaa8
Germany does know this system too, they just haven't excessively abused it yet. Civil lawsuits are different, they cannot be pardoned, its about damage and compensation most of the time

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No matter how convinced you are, the Sega case in UK and VW Dieselgate in Germany show how people dodge the bullet. You can either decide to face or ignore these facts.

viscid bobcat
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It's now getting interesting and they will realize you're building up a case

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just make sure you do not jump to conclusion on your letters, keep it professional and legal terms, avoid allegations and opinions

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I wonder if and when Vodafone will reply to your letter

viscid bobcat
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I don't know any Vodafone call center agents with tech background... Even at Swisscom that's pretty rare which is why tech team is a separate division.

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In their stores they're just busy selling and have no idea, the call centers have no idea. Tcom was a bit better but their store team is not much different either.

viscid bobcat
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Every time you deal with Vodafone and another issue pops up:

  1. Submit ticket, set reasonable deadline
  2. If no solution; send reg. letter with official deadline of 14d
  3. If no solution; let lawyer send a reg. letter with grace period of 14d
  4. If no solution; submit lawsuit (or arbitration depending on what is faster and more promising)
    Aside from this formality, wording is key. Step 1 is standard diplomacy but signals them your patience is limited. Step 2/3 is the tricky part, depending on the situation you additionally point out potential consequences or threat of legal action. Final step shows you're a force they'd better reckon with. There is a saying, loud barking dogs don't bite, hence bluffs won't work twice if they figured this out.
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Apple has weird warranty policy too. If you buy stuff from their shop directly, they give you full service but if you buy them from somewhere else, they cover the 1st year as part of the manufacturer warranty service but after it's your dealer's problem and they receive a complete different set of rules from Apple with NDA.

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There was this old issue with iphone6 or 6s bending with little force. Swisscom and many other dealers received instructions to reject warranty claims while Apple openly admitted fuckup worldwide, instructing customers to visit Apple store to either repair or replace.
Conclusion: I went to the Apple store, explaining the situation and what they would recommend, they gave me a signed letter with stamp which stated that Apple covers 1st year, 2nd year is dealer's problem but if dealer refuses, customer can come back immediately after warranty expired and they would take care out of goodwill. Swisscom store was quiet shocked and asked how I got my hands on such a letter. Under pressure they showed me the Apple warranty instructions despite NDA, asking for my understanding and ofc I did not make any secret pictures of it. In return Swisscom took care of the warranty as they should. I don't know what happened between Apple and Swisscom afterwards but I coulnd't care less.
What I'm trying to tell you with this story is, Vodafone isn't unique, many companies are fuckedup, some better, some worse

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You sometimes have to rely on cooperative individuals who help you out without crossing red lines or violating their company compliance.

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Don't know how they work and I couldn't care less but Swisscom sends out guys with full equipment. They never visit a customer w/o their stuff

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Same with Cyberlink

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It's expensive to dispatch professionals, so they have everything with them, even some standard spare parts such as new router, some cable etc

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Your wording should be more like as follows:

  • delaying tactic
  • systematic obstruction of problem solving
  • breach of contract
  • breach of duty of care
  • violation of law (TKG)
    Arguments are based on breach of contract and violation of law (TKG)
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Your text indicates too many weak allegations and still a bit too emotional.

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Instead of "endgültig" you strongly suggest "erhärtet den Verdacht", basically saying the evidence confirms the suspicion.

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If you ever hire a lawyer, you will see the difference in their wording, it's very direct, very aggressive to some extent, clear legal threats but emotionally cold. I personally say that's the difference between someone being polite but undiplomatic.

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Try to avoid every allegation of intentional misconduct, focus on negligence and literally make Vodafone defend themselves bc BNA will first request a statement from them and if you say something like "I never expected Vodafone to abandon their customer like this, service doesn't work as supposed to be but they do not cooperate either."
Vodafone will defend by saying they have certain standards and will suddenly show "goodwill" by fixing your problem

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Make sure your arguments are emotionally cold, literally just fact bashing them

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By just speaking of evidence, suspicion and connecting some dots, you lure them into the trap already. There is no need to jump to conclusion.
Your request to BNA:

  1. What do you want?
  2. Based on what arguments? Contract, law
  3. What happened so far? Chronological record
  4. Evidence, technical facts
    The more BNA has to read, the more time it takes them to start moving. It's important to give them a clear overview
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Speaking of technical details, you don't need to point out they are clear or anything else. At the end of summary you double down by saying "the available documentation to you, incl. evidence, strongly indicate a technical problem in question, which requires further investigation but has not been initiated by the provider. Call center agents claim that there is no problem.

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It's a mistake to believe others are sane or smart.

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"Vodafone is making cooperation difficult by providing contradictory and misleading information. Although Vodafone sent some technicians, only a superficial analysis was carried out, with no intervention or resolution of the problem. This reinforces the suspicion of deliberate delay or coercion to abandon the inquiry."
Something like this

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Forget about scam, intentional misconduct and everything. Just keep that in mind but work with breach of contract, violation of law and negligence

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Let BNA take care of that

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Adjusted the last sentence

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Avoid empty phrases and decorative words, nobody wants to read them

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Even if you make a perfect claim (lawsuit) you will end up with a minimum of 10 pages just for one question. Trust me, it's a pain in the ass if you add more text voluntarily

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You will end up with tons of pages anyway

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BNA does not require you to make a perfect legal text but it should be reader-friendly for them by focusing on what really matters, hence your demand and why

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Unfortunately legal procedures are still oldschool. I would point out key elements on PDF (printable) and leave the original files downloadable/viewable on Google Drive

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It's important that those files are original, no highlight, no edit. If you need to highlight something, you have to use a 2nd copy of the file and label it accordingly.

viscid bobcat
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It would be nice if BNA would publish which providers are involved and how often.

viscid bobcat
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If I were you, I‘d request fiber from Tcom, force landlord to comply, force Vodafone to fix it and after fiber is ready, accept Vodafone‘s compensation but still terminate the contract unless they upgrade to fiber and give you epic discount for the next two years on top

viscid bobcat
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I think there are only two providers who ever managed to land on my blacklist, Vodafone and Sunrise (previously UPC Cablecom in Switzerland)

viscid bobcat
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your friendly neighbour?

viscid bobcat
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I think you should first read the fineprint of GPDR carefully, if you request more copies unreasonably, they can charge you the fees. If there is nothing super relevant, just wait until BNA opens your case

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Specifically Art. 15 Abs. 3 DSGVO

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That's up to BNA, don't make work others will do for you. The strategy is to lure Vodafone into the trap. Later they cannot complain it was a trap bc if they made the correct choice, they wouldn't jump into a minefield to begin with

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That's still legit, GDPR allows up to 3 month under certain circumstances, provided that the requested company voluntarily provides valid reasons. Ofc you can challenge that too but in reality it wouldn't change anything and best case they just get a warning until it continues to repeat

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Vodafone did the right thing by providing what they considered to be ready to send out immediately. Other companies would stall you 1 month and then give you excuse to stall another 2 months before you receive anything.
And they did not erase everything as you originally suspected at beginning, hence its not 100% impossible to figure out a solution

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That's your legit opinion but no more than that.

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I'll give you two random examples of how I interpret the situation, one from start and one from now:

  • They close ticket, you immediately suspected suppression of information, destruction of evidence, cover-up etc.
  • They delay disclosure of full data, you suspect them again of having no valid reason or more.
    Your job is perfectly done if breach of contract, breach of duty of care, violation of law and negligence has been proven.
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If it turns out the root of problem is not fixable immediately, 10 per day can be seriously cheaper for them, especially if they have to change something in the house and landlord starts bitching too. I mean your landlord doesn't even bother connecting the flats with fiber despite an existing BEP, so you have plenty of unreasonable stakeholders there

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I'm well aware of TKG and how stubborn providers, landlords and city council can be, both in Switzerland and anywhere else in the entire DACH region (two of them EU).

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My own landlord is obligated to tolerate a fiber installation too and yet he did not and provoked a lawsuit. The city council was obligated to install fiber and not anyhow but precisely according to EU FTTH standard and yet they did not. Both of them faced a lawsuit at the end.

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What telecommunication networks are you using? Don't tell me it's all Vodafone 😅

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Unfortunately in Germany many features were just whitepaper and they never introduced them fully, hence it is possible that they tried to contact you but their own VoIP fucked up, agent unaware of it, or your end fucked up and you didn't even get a pushup SMS that you missed a call. Everything possible. Even in Switzerland if you do not use Swisscom, it's not a rare incident.

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You wouldn't believe it but even Swisscom, before they announced shutdown of ISDN, they stopped using it themselves too bc VoIP was a lot cheaper, especially for large companies and if you are badly cost-driven, you get shit solutions that break down easily too

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I was always against shutdown of ISDN bc if internet fucksup, radio, cable and phone still works but now everything is based on your internet and the only good thing is that fiber doesn't breakdown that easily but its not fail-safe either as seen in corona crisis

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They jumped to conclusions just like you, that's the only thing Vodafone and you have in common. Yes I'm mean, I sometimes have to enjoy teasing too 😆

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Let them fuckup, all you have to do is:
point x: they claim they tried to contact me, I'm not aware of it and backtrack of call history log can prove it.
point x2: after trying to call me just once, they closed the ticket w/o follow up by email or 2nd call. it is not true that I wished ticket to be closed w/o solving the problem.

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Let others make the conclusions, just stick to the evidence part. All you have to do is point out and suggest the possibility. That alone makes Vodafone look very bad enough

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which is why I strongly suggested to drop that part. You will end up wasting a lot of time even if you continue to pursue the criminal complaints

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It's really pointless at this moment. You would need thousands of complaints to make them do something

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I'm not sure how much I mentioned before but I believe I did mention I sued a few cities in Germany including the local police (I think you guys call them Landespolizei) and even one state attorney. Trust me when I say, it takes a lot to make me sue such people. But if I do, it doesn't matter whether I win or not because the paper war drags on for years until they voluntarily surrender with outside-court settlements.

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To avoid too much offtopic, I just tell you the story about Köln:

  1. City fined me a speeding ticket based on false evidence.
  2. I filed an official complaint in a timely manner and refused to pay, exercising my rights correctly according to German law.
  3. They ignored all of it, requested legal assistance from Switzerland, pretty much like Sega UK showcase.
  4. Switzerland requested me to appear in local police department to make a statement and I did. Everything was fine, they said its all settled now.
  5. They requested legal assistance again, claiming I ignored the procedure.
  6. Switzerland sends out two police officers who popped up at my doorstep, asking me to follow them and I was like wtf guys, first tell me what's going and show me the arrest warrant that requires a court order which they obviously did not have.
  7. I gave them the choice to contact their commander and double check my story or forcefully arrest me and face a lawsuit. They chose to double check, apologized for the incident and disappeared as fast as they popped up.
  8. I still followed them to the police department, making them obviously a bit nervous. I asked the desk to show me the German request. The commander later admitted the submitted evidence is worthless bc German police edited the picture by removing the technical data of Poliscan for whatever reason. He apologized for the fuckup too.
  9. I filed a lawsuit against city Köln for damage compensation and law enforcement abuse. They lost and did not appeal.
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After reading that if you believe the criminal law will help ya, well good luck lol

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I would suggest to focus on BNA documentation and to figure out if its necessary to convert that to civil lawsuit before thinking of criminal lawsuit. If they drop your case, you will end up with a lawsuit bc you have to appeal their decision to drop. Trust me, criminal lawsuit based on your evidence is pointless atm

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You would need a minimum of every other Vodafone customer in your building cooperating with you

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The better you prepare your BNA case, the less likely Vodafone will provoke a civil lawsuit but keep in mind, Vodafone can refuse BNA's suggestion. It's not legally binding if one party refuses. The probability that BNA will use their power as supervisory body in your individual case afterwards is very unlikely. They will just keep track until more fuckups popup

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And always ask them to write you an email with followup

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Their intension is already obvious to me, they cannot distinguish the difference between being stupid and illegal...

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If their task force is willing to help you, they will investigate this properly and offer you a solution very soon

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It's not weird, it's called Vodafone 🙈

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Your text shows that you're still very emotional, throwing allegations at them with weak evidence. If you ever worked for Vodafone, be it as employee or as partner, you would know they do not educate their workforce very well either

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Your text indicates too many allegations based on very weak evidence

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Just remove it entirely

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Make a checklist and you can use everything with high priority

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leave the rest for BNA arbitration

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It's not an important context to accuse them of bad education, lie or something else like that.

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How will you prove one of their statements was intentionally a lie? Providers use outsourcing companies with horrible call agents that received no proper education and just barely know what to do. We have such issues in Switzerland too bc outsourcing was a hobby of many managers

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The only intentional part you can prove, and that's very obvious, that they willingly opted for cheaper workforce, hence they were aware of potential quality concerns and unhappy customers

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BNA won't comment on criminal law issues

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Have you read the whole case related to that fine of 45m at all? Because if you did, you would know Vodafone did not receive a fine based on criminal law. GDPR can be relevant for criminal law to some extent too but in Vodafone's case it was not and you're trying to see things where there is none.

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And how is that exactly a lie?

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According to the small snaps snot, they're merely saying that they cannot create a ticket bc that value is too low. Now the question is what minimum value they should adhere to and Vodafone won't show you such interna bc only BNA or a court can request it.

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You ended up in a very bad chain reaction.
The next agent checks quickly, sees that ticket was closed after failed call attempt, cannot verify the necessary RPI value, hence closes the ticket again.

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It doesn't change the fact of negligence but you're aiming at a dead-end with other allegations, just do yourself a favor and try to stop jumping to conclusions. You just make yourself look like a litigious person with all those allegations. That's not your job, let BNA take care of it and worst case a district court later.

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Sadly your wording does not invite a court to think differently. If you do not believe me, that's fine but it's about time you spend EUR 170 for a one-time one-hour session by consulting a lawyer of your choice and let him make a binding assessment of the situation. He is obligated to give you a reply based on law, precedents, legal opinions of renowned law professors (supreme courts rely on that too btw) and legal practice.
You're decorating your case with too many empty phrases and allegations. Would you like to read tons of such text if you had the choice of a clear summary instead?

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See, you jump quickly to conclusions, assuming I have less experience and knowledge with this industry. They make more mistakes than in your case alone, it's about time you understand that Vodafone sucks

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In court one of the many questions will popup, regardless if appropriate or not, why you stick with Vodafone if you're unhappy with them and that's a legit question. Even if not many, there are other providers at your disposal.

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That's because you still had too much faith in the system of Germany

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If you believe Vodafone is cool, aside from fines, you may ask BNA if they disclose how many times they have to deal with Vodafone, be it arbitration request or as supervisory body. According to IFG you can request such information too...

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Do you even know how much I pay for internet and how much you pay?

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If you always opt for cheap shit, that's what everyone gets. While Germany and Japan are heading towards their economic disaster in highspeed, Switzerland is slowly crumbling apart and I'm not sure which is worse

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I think I mentioned that in the channel before too but to clarify...
pre-covid: I paid >CHF500/m for all my Swisscom services including business fiber to my home, my parents home and 3 mobile numbers. My siblings have to pay their own shit 😜
after-covid I downgraded phone numbers (no longer global or intercontinental flat, just europe) and still pay CHF270-300/m

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My internet alone cost me CHF 140/m, literally just for fiber optic alone

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That is the reason why I rarely face technical or any other issues because I have SLA. Swisscom owes me money if they violate that SLA

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All this text can be cut down like this:

  • How many days passed since 1st ticket was created
  • How many hours did you spend in calls, tickets, onsite inspection and trying to find a solution
  • What mistakes happened and how many of them were avoidable, what repeated nonetheless.
    That's the conclusion for damage compensations. Your allegations won't earn you anything except the 10/d and maybe a solution anytime soon
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As Dedmen suggested, you could also use the compensation money and just try another provider meanwhile

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I would rather figure out who installs the fiber optic in your city and how many providers have access

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And who owns the fiber to your house?

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and who is that company? I need a name...

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Yea sure

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If BNA takes ages, you can still formally request fiber installation from your landlord at the same time with further alternative requests if original one is denied:
1st request: Landlord organizes fiber installation to flats and increases rent of interested tenants
**2nd request: **Landlord allows installation and you pay one-time
3rd request: You organize a provider willing to cover the cost and and request landlord to cooperate according to his obligation to do so

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In your case I'm pretty sure Tcom would play along immediately and currently they are aggressively promoting with lower offers bc they wanna catch up with Vodafone sales numbers

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It's not that the original owner of fiber optic wouldn't allow other competitors to use their network, it's more like those profitmongers simply do not wanna pay anything unless they smell enough potential profit to change their mind

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That is why Tcom is the best chance imo

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I already requested Tcom for many individual solutions and they agreed. They also did not ignore one petition of mine to help some friends in Bavaria. They immediately offered 5g hotspot in the meantime before fiber was finally introduced officially in the entire city. At that time that 5g hotspot wasn't officially an option.

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For the affected home owners and tenants, Tcom willingly offered the 5g hotspot for the lowest fiber flatrate instead of charging them the oiriginal 5g price

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Only if they do nothing and even if it appears to be nothing they sent out techs multiple times, "trying" to figure out something, just like idiots apparently...

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So I wouldn't expect too much from BNA, better focus on your check list and make reasonable demands

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Most important:
If you file a lawsuit, you better request more because you cannot request more afterwards. You can always ask for less anytime, that's no problem

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Try to make a checklist of all events, focus on your strong arguments, leave out the weak ones for later, remove all allegations, argue based on the legal terms I told you, e.g. breach of contract and violation of law. Don't bother with criminal law for BNA, they will not comment on that

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You will have to re-read your Vodafone contract, general terms and conditions and highlight the breaches

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TKG is perfectly fine, focus on every violation

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What you prepare for BNA, if you do it correctly as I strongly suggested, you will have little work for civil lawsuit worst case and even if you hire a lawyer, he will be happy too because he needs to do less work, hence charge you less too

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His job would be to measure down and up...

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When the next tech arrives, ask him kindly if its ok to follow him and make pictures of the installations. If he allows you to take a pic of the technical specs, even better but do not make them too uncomfortable bc they will later blame you for that too

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Let me know on Sunday how your wording turned out after the trimming

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I know it's against your faith in system and your conviction but legal matters are legal matters. You must follow the legal practice to maximize your chance. BNA isn't as strict as a civil lawsuit but your biggest concern there is that Vodafone still can refuse to accept BNA's proposal, ofc you can refuse it too if its unreasonable or not good enough.

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I think you did more than enough to make BNA believe your peaceful options were exhausted

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But do not bother BNA with allegations, it will just harm you because they lose motivation to read your stuff with full focus. Let BNA point fingers at Vodafone, you just deliver the evidence

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So today's conclusion: No more allegations. Just keep that in mind for another day

viscid bobcat
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If they send a reliable tech that dude has to figure out where the bottleneck starts

viscid bobcat
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Did your neighbour encounter the same issue?

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You should really do yourself a favor and if a neighbour offers you help, just do the same test quickly too

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  • You haven't checked everything and that's not possible since you neither have equipment nor access to every location.
  • According to your statements their techs never bothered to check everything, each one of them just checked one part.
    Even if everything points to the problem being obvious, technically speaking, you can't be sure until you've identified it precisely.
    No offense but I get the impression that you would rather spend your time criticizing Vodafone than solving the problem efficiently with all necessary means.
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So far you're just headbanging Vodafone with your statement and your connection but situation would be suddenly different if another tenant in the same building confirmed the same issue

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In Switzerland many neighbors wouldn't even bother helping you, even if they had the same issue. As you told me before, one neighbor was willing to give it a try, now you say it's not necessary according to your own assessment.

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It makes your arbitration request with BNA a lot easier too if there are two tenants in the same building confirming the same issue. Even if Vodafone knows, that's not the point, the pressure increases because it's no longer one individual

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Unless you enjoy spending as much time as possible with Vodafone, be a bit more efficient for your own sake. Whatever Vodafone does, you will know later but whatever you can do, that is entirely in your own power.

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Yeah and how many days, weeks or months are you waiting for them to fix it?

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I wouldn't say you're stupid but no offense you're stubborn and show a high tendency to jump to conclusions. Use your stubborness efficiently too, it's called being persistent in demanding your claims and exercising your rights and to make that happen, you cannot just jump to conclusions and skip formalities just because you believe it's not necessary, no longer necessary or not yet necessary.
Your Vodafone case is extremely inefficient so far

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Imagine you would involve a lawyer and speak like that, you would end up burning your own cash because you force your lawyer to explain you how it works because its his obligation, hence you cannot even complain to him later and court does not aknowledge such cost

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The thing is you should ask yourself why it didn't popup in your mind to do such formalities before.
You're inexperienced in this and it's your decision whether you wanna listen to the advice of professionals or not

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Even now you can skip more waiting time by creating a favorable situation with voluntary evidence and building pressure. Whether that works or not is in Vodafone's case entirely a different question indeed but if you do nothing, you'll never find out

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Vodafone being a bitch isn't really news, they have been like this decades before too

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Lets be honest, in Germany customers openly provoke to get scammed too. I don't know many countries where people willingly purchase from suspicious shops just for the sake of lower price because they know PayPal purchase protection will cover their ass worst case

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That's not really smart and if you insist you're not stupid, you should distinguish that too

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If you ask for my opinion, Germany is a showcase where dealers and customers both cheat a lot.
Amazon Germany has a rating of 2.2-2.7 out of 5 on idealo.de most of the time, they even paid twice to reset and just went downhill to the same rating again but the amazing fact remains that Amazon Germany dominates the entire market and people continue to buy from them despite Amazon not really being cheap anymore

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If Amazon would officially join Switzerland, they would struggle with big loss because people here would avoid shops with such a bad rating.

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They were once amazing, they also managed to penetrate the Japanese market as a Western company and that means a lot

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As soon as the tech guy visits you again, ask questions such as how to identify the problem, what they have to do and what they're allowed to do based on their assignment and keep a record of it.

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The questions should be directed to the tech, not to call agents. If they send a proper one that is

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It's still important that you ask these questions to the one they send out

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It is possible, if they learned how to listen to people who know how to deal with them

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That's the big difference...

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I don't wanna dash your hopes but that's still a long way. Vodafone is not even remotely close that point yet.

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Vodafone's business practice is unchanged for decades, those fines made them change the specific measures they were told but they didn't change their philosophy at all. According to the sales metrics, Vodafone is dominating the German market by far...

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It doesn't have to take that much time. You just learned that with some of my advices already.
Consulting a lawyer to assess your situation is often free of charge, EUR 170 for one hour one-time worst case. Having them send a registered letter will maybe cost you max. one more hour.
The company doesn't know whether you wanna file a lawsuit or not but they do not ignore law firm letters. A Swiss company learned this lesson in Germany after paying ten thousands of euros in fines and damage compensation.

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Do you know why many people in Germany never get to find out whether to use a lawyer or not? Because they're opinionated, stubbornly insisting on their version of story, why they don't need a lawyer etc. but simply ignoring they could just ask one to assess the chance and don't have to pay a single cent.

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No offense but I do not feel sorry for any of them. If someone behaves like that, that's the difference between smart and smartass. The latter deserves to experience the pain of headbanging a concrete wall

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So today's advice:

  • hopefully Vodafone sends out a proper tech and you may cooperate with him to add further metrics to your evidence.
  • Involve your neighbor and repeat the same quick test
  • Continue revising your wording on your documentation for BNA
  • Stop jumping to conclusions in legal matters, leave that to the professionals.
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Preparing your case will consume enough time, don't spend that time for pointless efforts.

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Regardless of what TKG and law on paper says in general, your problem is that Vodafone does not acknowledge the seriousness of your problem. Basically they're saying your signal is not bad enough to initiate an internal ticket to fix it, hence it really doesn't matter whether you believe you have to prove or not, even if law says otherwise.
It does help your case by presenting a description of the problem with evidence. That is easier done if a neighbor confirms he's got the same issue.

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I would appreciate it if you keep personal opinions about law to a minimum because I'm spending a lot of time trying to make you understand what is obvious to people with legal experience and by experience I don't mean studying paper law but their experience in all kind of litigations

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According to your information, your city decided to install fiber themselves, hence it should be easier to request a solution from Tcom. If you intend to live a minimum of two or more years at your current location, I strongly suggest to talk with Tcom and find out if they're willing to connect your flat with fiber because that makes it a lot easier with your landlord too.

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As you can tell, I'm a very solution-oriented person. The whole point of litigation imo is to win efficiently, hence it doesn't matter to me whether it's in court or outside court. Such disputes are often settled outside court because a sane company doesn't want precedents which other plaintiffs can later refer to.

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In the case of Vodafone, I don't expect much. It would already be progress if they made an effort to identify the actual problem because as soon as it's clear, I can tell you what is required to fix it.
If they're willing to help but cannot figure out immediately, well shit happens, patience is your ally. Worst case it's back to square one, i.e. you're waiting for BNA anyway.

viscid bobcat
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https://www.youtube.com/watch?v=as2KoDtsS_0
Not directly related to Vodafone but this is just another showcase. This German dude is supposed to have enough business experience but trusted Chinese suppliers blind-folded.
There is an oldschool service called escrow to avoid such incidents but he was clueless. Reputable business makers will happily agree to this bc it's a security for both parties. One doesn't have to be afraid of delivery or quality failure and the other doesn't have to worry about payment concerns.
He paid 40k for his experienced. You spent months of your unpaid free time.

viscid bobcat
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  • Before you continue quoting laws, I strongly suggest you spend that time in searching precedents (case law).
  • You previously announced you will involve a voluntary neighbor for another connection test but abandoned this for whatever reason.
  • You fight with Vodafone since January 2026 but did not bother sending them a registered letter with deadline and statutory grace period. This is essential before you file a civil lawsuit btw. (Now you did but I had to repeat a few times pointing out the obvious)
  • You invested a lot of time and energy in filing a criminal complaint, but a simple request based on GDPR and you stand corrected already. Vodafone did not manipulate or erase your tickets.
  • Ezcoo and I tried to explain to you that laws rarely work the way they are written on paper, but you dismissed that without having case experience.
    As you have hopefully noticed yourself, I focus on specific procedures to build a case efficiently.
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The purpose of registered letter:

  1. Statutory period
  2. Statutory grace period
  3. Many companies will reply differently depending on your wording, especially if written by lawyer
  4. Mandatory for litigations
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I'm pretty sure I did mention all of that in the channel already.

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Consulting a lawyer helps you navigate your situation. They will tell you whether its worth or not. On top of that they have to check conflict of interest which is why reputable lawyers do not charge the initial quick meeting