azure wharf
(Also, I dismissed the pop-up with instructions for this thread, sorry if I fail to adhere to rules I haven’t read)
Upgraded my Nous subscription. Still getting this:
Could not verify credentials: No active paid subscription found on Nous Portal. Please purchase/activate a subscription, then retry.
.What gives? I tried through hermes setup also.
Please explain how to fix. ty.
Only got 2 hours left to try new Kimi. A solution by then would be extremely appreciated.
grim whale
Your debug output does not show Hermes actively logged into Nous right now, and it also shows older Nous-side exhausted-balance errors from previous runs.
So the fastest clean fix is to refresh the Nous auth state completely instead of retrying through the old state.
Please do this in your normal terminal:
hermes auth list nous
If that shows any existing Nous entries, remove them, then log in again fresh:
hermes auth add nous
After that, run:
hermes model
and select the Nous provider again.
The reason I’m pointing you there is that your dump currently shows provider: openai-codex and nous: not set, so Hermes is not seeing a healthy current Nous login state from that profile.
If it still says no paid subscription after the fresh Nous login, paste the exact output from:
hermes auth add nous
and
hermes auth list nous
That will tell us whether the portal login itself is still returning old subscription state, or whether Hermes is just holding onto stale local auth.
azure wharf
Thank you Gille, trying atm. Session clearing.
For anyone reading some day and wondering:
hermes auth nous remove [your_name_as_returned_from_list]
grim whale
lmk if this works for you and i'll close out the ticket if so.
azure wharf
still “clearing session…”, I’ll keep you updated. thank you
azure wharf
Okay, this is weird. While it’s still “clearing session”, I went on the products page again on a hunch (from reading the thread from the guy who was complaining about his subscription being negative) and where it was saying that I was currently on the Plus plan, it now doesn’t say anything. As in “I have no subscriptions”.
That’s funny because my wife won’t buy it when I tell her that I paid $10 (it was an upgrade) for nothing.
So I dug deeper into billing.stripe.com and found 3 failed payments which make zero sense in my mind. And none of them are showing the credit card that I used today (wife’s).
They’re for two $10 subscription and one $20 subscription (today was the first time I took the plunge…).
Call me very confused. Shall I send you the last digits of the card I used today for verification? The solution might be simpler than anticipated…
grim whale
@supple sinew can you help here?
supple sinew
@grim whale yep i can help @azure wharf can you email me at kainan@nousresearch.com
azure wharf
Yes. What should I include exactly?
supple sinew
Your email xD anything that i can link you to our backend
azure wharf
Done. Thank you
azure wharf
Session cleared and indeed, it’s not showing the subscription I paid for today on the portal (nice ui btw, first time I finally get to see this page…. wait, I just clicked on api-key page again because I was wondering why I had never seen the manage-subscription page and lo and behold, I see my money
But I don’t see it on the green manage-subscription page, is that normal/okay?
and billing.stripe.com still shows only failed payments. Should I do/clean anything before I auth add nous again?
Tried auth add nous and got redirected to the green manage subscription page, where I was prompted to select a plan then sent to stripe for payment… I already have a plan though 😭😭😭
azure wharf
Anyone? 👀
grim whale
if you've emailed Kainan, that should be what you're waiting for. @supple sinew have you received this and has this been resolved from that side?
i imagine he'll email you back.
supple sinew
@azure wharf sorry if i missed your email. Send another one with "Shango" in the details. Ill search my junk too. kainan@nousresearch.com
Nevermind found it
@azure wharf try again i manually edited some things on your account but there's definitely something up. I'm seeing an unusually high number of keys associated with your account