clicking link asks for subscription plan, but i already linked stripe and am on free plan
#cant get past verification
toxic sun
frigid patrol
Having the same issue
opal forge
if your account page already shows the free plan and credits, then you should be eligible
when this happens it’s usually more of a browser/session issue than a billing issue, so i’d try:
- open the verify link in the same browser/profile where portal already shows you logged in
- disable popup/ad blockers for the portal tab
- hard refresh or reopen the verify link after logging into portal
- if you have multiple portal tabs/accounts open, close them and retry with just one clean session
if it still loops after that, then yeah, something is likely off on the portal/device-verify side
I'll go ahead and mention@tidal raptor here for visibility (if you have known portal issue fixes/workarounds for this, that'd be great).
lapis oasis
burnt nest
Hey ya'll, rolling back the latest change to the Portal
Try again and let me know if you're still having trouble
I'm trying to pinpoint where the issue got introduced
Can anyone impacted give me some more details to get a reproduction going? What browser did you use, any extensions installed, etc?