#Im getting a problem with the game not
reef ocean
Could you go into more details? You mean your keyboard "keys"? Nothing works, or only in specific situations?
knotty osprey
so basically when i try to do things like pick up stuff for example. The game doesn't respond i have to come out the game via my other monitor then go back in for it to work
reef ocean
And then it's normal again for the remainder of the session?
knotty osprey
no i have to keep doing it through out the whole time im planning,
reef ocean
do you have any other overlays on? For other games or services or such? Maybe other programs running at the same time?
knotty osprey
just discord and my game
reef ocean
maybe additional controlers attached?
knotty osprey
how do mean?
reef ocean
Perhaps you have controllers (like XBOX or Playstation) controllers, or maybe even some arcade stick plugged in
and this could be causing some interference
knotty osprey
nope, i only have my key board and mouse and headset and mike plugged in
reef ocean
Can you send me your Enshrouded.log then, please?
knotty osprey
ye, how do i do that. im not a tech person sorry
reef ocean
Do you know how to access a folder if I give you a path?
In this case being:
...\Steam\steamapps\common\Enshrouded
knotty osprey
no sorry, this is all new to me
knotty osprey
windows 11
reef ocean
You know how on the taskbar (the bar on the bottom of the screen) there's this icon there?
A yellow square with a blue detail
knotty osprey
yup file explorer?
reef ocean
Exactly. Depending on how your PC is set up, you either opened it to "This PC" or "Quick Access".
On the sidebar of the file explorer, there should be a selection for "This PC". If you aren't there already, select it.
If you got to this point, you should have the Explorer open with a category called "Devices and drives"
Do you have only one under it? Perhaps named (C:)?
or are there more of them?
knotty osprey
c - windows and d- storage
reef ocean
Got it. Do you know which of these Drives has your Steam games installed?
knotty osprey
storage its got my steam library
reef ocean
right. Before I continue, do you have a wireless Mouse/Keyboard?
knotty osprey
my keyboard is pluged in but my mouse is wireless
reef ocean
ok. going back to our little search then. Sorry for the delay
If it's in your "D" Drive, open it up on the Explorer and search for the "Steam" folder
knotty osprey
Steam is in C - windows and D - storage has steam library
i have the steam folder up
reef ocean
Ok. We need the librarby then. You see how on the top of the Explorer there is this box that sort of tells you where you are open?
that's called a "Path"
So when I ask you to look for a path, in this case:
...\Steam\steamapps\common\Enshrouded
It means finding out where your Steam Library is (in D apparently), then the steamapps folder, common, and Enshrouded.
knotty osprey
so this
reef ocean
yep. Inside there should be a file called "Enshrouded.log"
well, there isn't right there, but it's the file that is a .txt file
so go in the game, replicate the issue, leave the game so the issue is possibly represented in said .txt file, then send it here
by drag and dropping
knotty osprey
ok thank you for your time
reef ocean
Hey there, sorry to bother you with this again, but would it be possible to rule out hardware malfunction? Is that the only Keyboard you got? Would it be possible to test it out with another keyboard?