@KeenKall | Enshrouded | Page 1

mint mortar Feb 2, 2024, 5:32 PM

#

Let's go step by step, shall we?

#

Did you reach \Steam\steamapps\common\Enshrouded\crash_dumps
?

#

@supple portal

supple portal Feb 2, 2024, 5:37 PM

#

ye

#

i did

mint mortar Feb 2, 2024, 5:38 PM

#

Great, so you have a bunch of folders like this, right?

#

supple portal Feb 2, 2024, 5:39 PM

#

right

mint mortar Feb 2, 2024, 5:39 PM

#

I just need you to open the one at the bottom

#

the one under all of the others

#

It will have 3 files, right?

#

supple portal Feb 2, 2024, 5:39 PM

#

i dont have the .dmp one

mint mortar Feb 2, 2024, 5:42 PM

#

You see how the name has a bunch of numbers? The first set of numbers is "Year/Month/day", so in my example, 20240201 means Year 2024, month 02, day 01.
The second set of numbers is the time, so Hours/Minutes/Seconds. I had for example 18h28min15secs

#

do you remember when you had your crash that occurred really quickly?

#

If yes, can you find a folder that fits when it happend and see if it has a .dmp file?

supple portal Feb 2, 2024, 5:44 PM

#

no folder got the .dmp file

mint mortar Feb 2, 2024, 5:45 PM

#

allright, was worth a try

#

can you still send me the latest .info file?

#

and the .log file too, why not, just to make sure

supple portal Feb 2, 2024, 5:46 PM

#

📎 log

#

📎 enshrouded.info

mint mortar Feb 2, 2024, 5:46 PM

#

thank you, we'll look into it

supple portal Feb 2, 2024, 5:48 PM

#

ok

#@KeenKall