#Getting "Unexpected server error" on every live payment we generate

1 messages · Page 1 of 1 (latest)

molten rune
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Hello,

Everything works as expected in test mode, but live mode has been returning this page. Please note everything was working well some days ago.

Are mollie servers down ? Status page shows everything operationnal.

Thank you.

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molten rune
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Payments do appear on payments list :

Note : Text has been transleated automatically from French to English

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vernal forum
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Can you give us payment id?

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  • tell us what are you trying to do and when do you see this error exactly
molten rune
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tr_vUAA7Xbm7Jf3QQtNBdHFJ

vernal forum
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which product of ours gives you this screen? is this hosted checkout, payment links, recurring?

molten rune
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I generate the checkout link using the python API

vernal forum
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Oki, can you please create a new payment again and see if this keeps happening? + share with us the new ID right away, we need valid payment, current one is expired

molten rune
vernal forum
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we are investigating

molten rune
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Thank you very much for your assistance @vernal forum

molten rune
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Any update on this @vernal forum ?

vernal forum
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Hey! So no concrete yet (that’s why I’m quiet). So it seems that your GP is active, but since CC isnt allowed in your case this may cause the issue as we consider this misconfiguration. I know that team was looking into disabling google pay - but they didn’t take it further yet.
Let me see what the team will say tomorrow!

molten rune
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Thank you very much for your detailed answer @vernal forum 💯

Note that although credit cards weren’t allowed in my case, PayPal and Bancontact both worked perfectly. The support team disabled credit cards themselves following a recent case, so the issue might have arisen after that.

vernal forum
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Yes, my support colleagues chimed in as well. Unfortunately, I don’t have insight into why credit card payments were disabled for your account. You should have received an email explaining the reasoning behind this action.

As mollie dev we don’t have control over these cases. However, we are happy to help you out with any tech stuff. I’ll keep you updated once I hear anything from the team regarding your checkout issue

molten rune
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I'm actually aware of the reason CCs are disabled : Because the support jugged our product as a Gambling Product, which isn't really the case, but still told us it is (Even though we have legal documents proving it isn't).

We can understand CCs disabled (for now), but not the whole checkout process.

vernal forum
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The team is working on a MR that will fix the issue with google pay (it was indeed this blocking the checkout flow for you ). I will ping you once it’s live!
Thanks for your patience 🙏🏻

molten rune
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Thank you for the update @vernal forum 💯

vernal forum
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The fix was deployed this afternoon, meaning your checkout should be working just fine. Can you let us know if you still experience any troubles?

molten rune
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Hello @vernal forum,

Can confirm this is working again. Thank you for your support and assistance !

molten rune
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Hello @vernal forum ,

Apologies for reviving a closed ticket, but considering the "gambling" nature of our business, I was wondering if we were eligible to Billie, Klarna, Pay by bank, Trustly and Satispay on Mollie ? I prefer to avoid activating them and cause a new issue

vernal forum
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Heyy, no idea honestly - this is out of my scope. But my colleagues in support will be more than happy to help you out