Mollie Subscription Payment Not Triggered After Successful Initial Charge

[jovial dome]

I’m using Mollie to handle one-time payments in my application, and recently I decided to add subscription-based payments as well.

Here’s what’s working so far:

• the first payment goes through perfectly;
• a mandate is created and marked as valid;
• i successfully create the subscription via the Mollie API;
• the subscription is returned by Mollie and stored in my database;
• on the Mollie dashboard, I can see both the initial payment and the subscription;
• the initial charge is successfully collected.

However, the problem is: the recurring payments for the subscription are never triggered. Mollie shows the subscription, but no follow-up payments are attempted, even after the billing interval passes.

This issue occurs both in the test and live environments.

Has anyone encountered this issue before?
Do you know what could be causing this?

Any help would be greatly appreciated!

Thanks in advance.

[quiet lichen]

Hi, thanks for your question. Let me run this one through the team, and involve them on this one. I'll be back with an update or engineer will chime in 🙏

[tacit marlin]

Hi @jovial dome , could you please share an example subscription with me, for which a charge wasn't created?