#Failed payments in Mollie test mode

1 messages · Page 1 of 1 (latest)

half mortar
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When creating a payment using the test mode, there is a screen displaying the payment status options. However, selecting 'Failed' leaves the payment as 'Open' and prompts you to retry again instead of marking the payment as actually failed.

I saw this in the docs, however, isn't this kind of confusing for customers if they don't know why they're being redirected again to the method selection screen? They may think that they're being charged twice

iron vortex
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Let me tag @small knot to help you out

small knot
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In live mode, the shopper will get feedback that the payment failed (either on Mollie Checkout or at the provider if they are redirected there).

half mortar
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Does it show the reason why the payment failed? (3D secure authentication error, etc)? @small knot