#**Bug Report: DNS Update Failure & Content Policy Block**

1 messages · Page 1 of 1 (latest)

zealous cradle
#

Environment:

  • OS: Windows
  • Version: Windsurf Next (Second install)
  • Workspace: c:\Users\karin\projects\beginner-investor-api
    Description:
    I am experiencing two critical issues in Windsurf. First, the app fails to check for updates due to a DNS resolution error and triggers jump list permission warnings. Second, despite the clean environment, my AI requests are being blocked by a content policy error (IDs below), even when no sensitive data is present in the prompt.
    Error Logs (App Update/Network):
[warning] updateWindowsJumpList#setJumpList unexpected result: customCategoryAccessDeniedError
[error] #5: https://windsurf-stable.codeium.com/api/update/win32-x64-user/stable/745a6c1ac471cc11f782a05d2c3ceacbc1de308f - error undefined net::ERR_NAME_NOT_RESOLVED
[error] update#requestUpdateVersion(): failed to check for updates
[error] Error: net::ERR_NAME_NOT_RESOLVED

Error Log (AI Prompting):

Permission denied: Your request was blocked by our content policy. Please remove sensitive or unsafe content from your prompt, memories, and other settings and try again.
Error ID: 3edc1a1c44ab47b78c731470fc280871
Trace ID: 48f4afb15eeff6837c0c529cc789323d

Troubleshooting Attempted:

  • Uninstalled and deleted all local app data/folders twice.
  • Performed a fresh install of Windsurf Next (prerelease) on the second attempt.
  • Verified prompts and files for sensitive content (none found).
  • Cleared all AI context and memories.
    Has anyone else seen this combination of network resolution errors and policy blocks on a fresh "Next" installation?
cunning python
#

Can you try again using your mobile hotspot? This will let us know if your primary network is blocking the requests.

zealous cradle
#

I'll try

zealous cradle
#

I tried today , and it's not a network issue, used my phone hotspot, ethernet cable and wifi. No go . It makes not one bit of sense. If I'm not In a folder of any kind Cascade works any models. Created a brand new project in a empty directory same problem , Cloned my repo to Cascadeprojects folder , the same . I'm at a lost with it . Let me know for sure cause its definitely got me himed up .

cunning python
#

Please share the diagnostic logs of the Cascade that does not work.