Hi @winged comet. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
#i bought from your website a Subscription but when i open the website it dosent work, i ned help wit
peak heraldBOT
I'm sorry to hear you're having trouble! However, I should clarify that I'm kapa.ai, an AI assistant specialized in answering technical questions about Convex (the developer platform). I'm not affiliated with any storefront or subscription service, and I'm not able to manage purchases or accounts.
If your issue is related to a Convex Pro plan subscription causing your projects to be disabled or not working, here are a few things that may help based on known cases:
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Projects disabled due to plan limits: If your project was disabled because you exceeded Free plan limits, upgrading to a paid plan should re-enable it. In some cases, there can be a brief delay or a rare race condition that requires manual intervention by the Convex team. [Subscription upgrade issue]
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Website/dashboard not loading: If the Convex dashboard itself isn't loading (spinner keeps spinning), it may be related to a network issue or a security tool (like Malwarebytes) blocking Convex domains. You can test your network connectivity at [https://network-test.previews.convex.dev/](https://network-test.previews.convex.dev/). [DB not loading]
For direct support, please reach out to the Convex team through the appropriate channels:
- Email: [email protected]
- Convex Discord community
- Convex Status Page to check for any ongoing incidents