#can't change plan

4 messages · Page 1 of 1 (latest)

distant osprey
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I am trying to upgrade to pro but getting internal error

fast oracleBOT
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Hi @distant osprey. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry to hear you're running into issues upgrading to the Convex Pro plan. Based on the knowledge sources, here are a few things to know:

  1. This may be a temporary/transient issue. There have been cases where users encountered 500 Internal Server Error: InternalServerError: Your request couldn't be completed. Try again later. errors that were resolved on their own or with manual intervention from the Convex team. [Internal Server Error thread]

  2. There is a known race condition when upgrading plans at the same time the system triggers a project disable, which can result in a bad state requiring manual intervention from the Convex team. In one reported case, this was resolved within ~1.5 hours after contacting support. [Subscription upgrade issue]

What you should do

  • Contact Convex support directly at [email protected] — this is the recommended path for billing and plan upgrade issues, especially if your application is down or you're unable to complete the upgrade.
  • You can also reach out on the Convex Discord community for faster community/team responses.
  • You can manage your billing and subscription from the Convex billing dashboard. [Billing docs]

The knowledge sources don't provide specific steps to resolve an internal error during a plan upgrade, so reaching out to the Convex team directly is the best course of action here.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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