Error 500

[delicate kindle]

i am encountering a persistent 500 Internal server Errorn on production .

Here are the details :

Deployement ID : calculating-caterpillar-782.

Error context : the process fails specifically at the finish_push step.

Environment : I am using Bun locally.

Commands tried : I tried bunx convex deploy and convex dev --once --prod

but both result in the samee 500 error loop.

It seems the deployment instance is stuck in corrupted state. Could you please investigate or reset this instance .

Thanks

[solemn mountain]

Hi @delicate kindle. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The knowledge sources don’t contain anything specific about your deployment calculating-caterpillar-782 or a general way for users to “reset” a stuck production deployment from the CLI or dashboard, so I can’t directly fix or confirm the corrupted state from here.

What we do see in similar cases:

• Persistent 500 InternalServerError: Your request couldn’t be completed. Try again later. during deploy / start_push / push_config has been associated with server‑side issues that required Convex staff intervention. [BadDeployKey thread; Locked deployment]
• When a deployment or push gets “stuck” in a loop of 500s, community members have either:
  • Waited for it to recover on its own (sometimes after a few minutes), or
  • Created a new project/deployment as a workaround when it stayed broken. [BadDeployKey thread; Locked deployment]

Given that:

1. You’re consistently hitting 500s at finish_push in production.
2. You’ve already tried both bunx convex deploy and convex dev --once --prod with the same result.
3. There’s no documented self‑service “reset this deployment” operation in the provided docs.

The next concrete steps, based on the sources, are:

• Run with verbose logging to capture more detail for support:

  CONVEX_VERBOSE=1 bunx convex deploy
  # or
  bunx convex deploy --verbose
  

  [Stuck deploy debug; Deploy docs]

• If you’re on the Pro plan, open a support ticket from the Convex dashboard and include:

  • Deployment name: calculating-caterpillar-782
  • That the failure is at finish_push
  • The verbose CLI output you captured. [Timeout / stuck deploy guidance; Stuck deploy debug]

• If you’re not on Pro, email [email protected] with the same details; they’re the only ones who can inspect and, if needed, repair or reset that specific deployment. [Timeout / stuck deploy guidance]

As a temporary workaround while support investigates, you can:

• Create a new Convex project/deployment and point your app at it (as another user did when their deployment became “locked”). [Locked deployment]

Because I don’t have backend access, I can’t directly unstick or reset calculating-caterpillar-782; you’ll need Convex support to do that.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: