#stuck on dashboard

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thin tartanBOT
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Hi @polar flint. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If your Convex dashboard is stuck on loading and you can't see anything in your prod or dev dashboard, here are some troubleshooting steps based on similar issues reported by other users:

  1. Network Issues or Security Software: Sometimes, security software like Malwarebytes or browser extensions can block Convex domains, causing the dashboard to hang. Try running the network test at [https://network-test.previews.convex.dev/](https://network-test.previews.convex.dev/) or use npx convex network-test to diagnose connectivity issues. Also, check if disabling security software or browser extensions resolves the issue. One user found that Malwarebytes was blocking the dashboard, and disabling it fixed the problem. You can also try a different browser to see if the issue persists. If you’re on a Mac, some users reported that Safari worked when Chrome did not, but the root cause was still security software, not the browser itself DB not loading Convex DB not loading.

  2. Browser-Specific Issues: If you are using Safari or Brave, note that these browsers may block requests to localhost, which can prevent the dashboard from working with local deployments. Try using another browser or adjust the browser settings as described in the Convex documentation Local Deployments for Development.

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  1. Dashboard or Backend Issues: Occasionally, there may be temporary issues with the Convex dashboard or backend. Check the Convex status page for any ongoing incidents. Sometimes, performance issues or maintenance can cause the dashboard to hang Are there performance problems?.

  2. Try Refreshing or Restarting: Refresh the dashboard page, clear your browser cache, or restart your browser. If you are running a local deployment, try restarting your local Convex server with npx convex dev Dashboard erroring after page refresh due to update on local deployment.

  3. Contact Support: If the issue persists, and especially if you are a Convex Pro customer, you can reach out to [email protected] with your instance name for further assistance Backups hanging.

If you try these steps and the dashboard is still stuck, please provide more details (such as browser, OS, any error messages, or screenshots) to help further diagnose the problem.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: