#Unable to login into my convex account

3 messages · Page 1 of 1 (latest)

unreal plover
#

I had to recreate my github account with the same email and I can no longer log into convex as my email was linked to old github account. I tried reaching out to support couple of times to have my accounts merged. Can you please look into this at the earliest?

forest elmBOT
#

Thanks for posting in #1088161997662724167.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.

    - Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
    - Use [search.convex.dev](https://search.convex.dev) to search Docs, Stack, and Discord all at once.
    - Additionally, you can post your questions in the Convex Community's #1228095053885476985 channel to receive a response from AI.
    - Avoid tagging staff unless specifically instructed.

    Thank you!
visual mesa
#

Hi @unreal plover, thanks for reaching out. I believe I've resolved this & responded to your support ticket. Let me know if you're still having trouble logging in