#Support

1 messages · Page 1 of 1 (latest)

fossil patrol
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@odd egret

odd egret
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Hello

fossil patrol
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Try to login to your account using a previous device that you logged in with

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(a computer, tablet or previous phone for instance)

odd egret
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unfortunately it was only connected to a single phone

thick bronze
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Don't you have an account where you can get a verification code? Maybe that will work

odd egret
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No

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when I bought the new phone it said to put the phone number used in the acc

thick bronze
odd egret
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when I did, it shows me a page where I should type the code sent to my phone number but for some reason the place where should I put it is locked and it tells there is an unknown error and try again later

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now it just tells me that he device im trying to sign in with is not recognized

fossil patrol
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do you still have access to your old phone?

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Because since only the screen broke

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you could just plug it in to a TV / screen

odd egret
fossil patrol
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for most android devices (not all of them) you can plug them to a TV / screen

odd egret
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yeah?

fossil patrol
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just plug the cable to your phone and then to TV

odd egret
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ok I try

fossil patrol
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you might need a usb C <-> HDMI adapter if your TV isn't very recent

odd egret
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but the phone cannot connect to a device until I unlock it

fossil patrol
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usually it can

odd egret
fossil patrol
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(as it just shows the same content as the screen does -- so no real security risk here)

odd egret
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but how can I unlock it?

fossil patrol
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Oh even the touch screen is broken?

thick bronze
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did you tried to access the email using mobile data and not Wi-Fi?

odd egret
odd egret
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what is this?

image.png
kind elk
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Regarding account recovery or something

odd egret
kind elk
odd egret
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aaah ok

kind elk
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Yeah