Hey there! Could you please tell your friend to get in contact with support so they can take a closer look at his case? He can do it through the in game mail system or at the following link https://jamcity.helpshift.com/hc/en/62-jurassic-world-the-game/contact-us/
Are you looking for help with Jurassic World: The Game? You can ask for help by creating a customer service request.