[SPZ2-6225] Game stuck and not responding every 10-20 minutes

[frank condor]

Hi, I've already describe my bug in steam community as "Bobotea", the game always stuck at "not responding" and cannot wait until respond. My PC setting is good for the game and I tried different levels of graphics which doesn't help. I played the EA version for 200+ hrs and never encountered this issue before. I don't recognize any specific action before each time it crashes.
And hereby I upload the player log, the only Chinese character in the log means "Attempted to access an invalid address". I read the log and it told me the location of "Crashes", so I zipped the crashes and upload it as well.
Hope it will help. Thanks.

[quaint radish]

Thank you for reporting this bug! Our team will review your report soon.
Feel free to add more details in follow-up messages — we're also scanning for duplicate reports automatically now.
📨 There are currently 21 reports awaiting team review. Due to the high volume, it may take a little longer for us to get to yours.

💾 Savegame files (.spz2) are very helpful if relevant to the issue!
Export via Main Menu → Play → click the download icon on the relevant savegame.
You can also find them here:
• Windows: %USERPROFILE%/AppData/LocalLow/tobspr Games/shapez 2/

[quaint radish]

📋 Log File Analysis

Log Analysis (Player.log):

1. SymGetSymFromAddr64 Error: A symbol resolution error occurred in SymGetSymFromAddr64, reporting "试图访问无效的地址。" (attempt to access an invalid address).

1. [SPZ2-3319] — 👀 72% similar

Occasional crashes while panning
To Do • Priority: Low • Fix: None

The game crashes occasionally while panning the camera combined with other actions. The first crash occurred while panning and placing Conveyor Belts with a transition to Level 2. The second and third crashes happened while panning and using Area Selection to delete structures. All crashes appear to occur approximately half a second after pressing the panning Keybinding, and may be related to Certification popups being visible on screen during the crashes.

2. [SPZ2-3744] — 👀 68% similar

[0.0.9-rc6] game freezes and crashes when configuring machines or text input fields
Done • Priority: Medium • Fix: Dimension Update [0.1.0] • Game: 0.0.9-rc6 • Resolution: Cannot Reproduce

The game / shapez 2 freezes and crashes when configuring Machines / Buildings or interacting with text input fields on Windows 10 Steam. The crash occurs when trying to change text on a Display / Shape Display / Signal Display, configure Wire / Logic Wire / Signal Wire Machines / Buildings, or create and name Blueprints / Saved Layouts / Templates. The issue persists even after disabling multithreaded saving and parallel rendering settings. The crash logs show symbol resolution failures in Un...

3. [SPZ2-5906] — 👀 55% similar

Laptop experiences a game crash on certification tutorial.
Done • Priority: High • Fix: None • Game: 1.0.0-alpha5-rc2 • Resolution: Cannot Reproduce

shapez 2 crashes randomly during the Certification phase, causing the game to freeze, display a crash error window, and become unresponsive until it fully closes. The crashes occurred on a laptop with a 4050 GPU while running DirectX 12, happening at random intervals during various in-game actions. Log analysis revealed a savegame version mismatch error and a separate exception in the achievement logic during research upgrades. The issue appeared to resolve after the user switched from Direct...

4. [SPZ2-1987] — 👀 35% similar

Rare display crash condition
Done • Priority: Medium • Fix: OLD Early Access • Resolution: Won't Fix

Player experienced a rare system crash after approximately 40 minutes of playtime where all displays went dark and sound output looped. The crash required a hard PC reboot via power button. A second occurrence happened at 2.2 hours of playtime with similar symptoms but game audio continued normally. The issue appears to be system-specific as it also occurs in other games like Victoria 3. Player attempted fixes including disabling fullscreen optimizations, updating graphics drivers, and switch...

5. [SPZ2-4759] — 👀 30% similar

Crash reported by user after new update
Done • Priority: Medium • Fix: None • Resolution: Cannot Reproduce

A player experiences repeated game crashes after updating to version 0.1.0. The crashes occur within minutes of starting a new Normal difficulty save, typically after completing one or two milestones. Log analysis reveals a SerializationJsonException when reading a blueprint file and NullReferenceException errors during deserialization. The issue appears to be caused by incompatibility between save files from version 0.0.8 and 0.1.0. The problem was resolved when the player deleted the old sa...

Found 5 similar reports • Searched 3,503 reports • Use /check-duplicates to recheck

[lyric cliff]

Can you change to directx11 (default) and see if the crashes keep happening? 🙂

[frank condor]

I've played with directx11 for almost half an hour and it haven't crashed yet. Hopefully it will keep it that way. I'll update the thread in case it crashes again.
Thanks so much for the help!

[quaint radish]

✅ Thank you for providing further information, our team will have a look again!

[lyric cliff]

You are welcome. It's a common issue. Directx12 is only really recommended when having issues...or it can cause issues.

[quaint radish]

🎫 Many thanks for reporting this issue! We have created an internal ticket for further investigation and will keep you updated. The internal ticket ID is SPZ2-6225 for reference. If you want to provide further information, just comment on this thread.