#[1.0.0-alpha5-rc2- Game froze and did not respond anymore]

24 messages Β· Page 1 of 1 (latest)

lost bison
#
  • Played from around Β¬30minutes
    Last entries in player.log:
    Cannot Prepare a disabled VideoPlayer
    Cannot Play a disabled VideoPlayer
    Waiting for asynchronous operation.
    GameSessionOrchestrator:TrySaveCurrent took 0.005s.
    d3d12: swapchain present failed (887a0005).
    Device removed reason (887a0006).
    GfxDevice was not out of Local memory
    Local memory usage:
    Budget: 7741161472
    CurrentUsage: 1376088064
    AvailableForReservation: 67108864
    CurrentReservation: 4004798464
    GfxDevice was not out of Non-Local memory
    Non-Local memory usage:
    Budget: 49421662208
    CurrentUsage: 347168768
    AvailableForReservation: 0
    CurrentReservation: 24845048832
    Set -force-d3d12-debug for more information on device removal
    d3d12: swapchain present failed (887a0005).
    Device removed reason (887a0006).
    GfxDevice was not out of Local memory
    Local memory usage:
    Budget: 7741161472
    CurrentUsage: 1376088064
    AvailableForReservation: 67108864
    CurrentReservation: 4004798464
    GfxDevice was not out of Non-Local memory
    Non-Local memory usage:
    Budget: 49421662208
    CurrentUsage: 347168768
    AvailableForReservation: 0
    CurrentReservation: 24845048832
    Set -force-d3d12-debug for more information on device removal
thorny patrolBOT
#

Thank you for reporting this bug! Our team will review your report soon.
Feel free to add more details in follow-up messages β€” we're also scanning for duplicate reports automatically now.
πŸ“¨ There are currently 29 reports awaiting team review. Due to the high volume, it may take a little longer for us to get to yours.

πŸ“‹ Log files help us investigate issues. You can find yours here:
β€’ Windows: %USERPROFILE%\AppData\LocalLow\tobspr Games\shapez 2\Player.log

πŸ’Ύ Savegame files (.spz2) are very helpful if relevant to the issue!
Export via Main Menu β†’ Play β†’ click the download icon on the relevant savegame.
You can also find them here:
β€’ Windows: %USERPROFILE%/AppData/LocalLow/tobspr Games/shapez 2/

#

Consistent crash on DX12 with submenu
Done β€’ Priority: Medium β€’ Fix: None β€’ Game: 0.1.1 β€’ Resolution: Won't Fix

The game consistently crashes to desktop when running on DirectX 12 with specific settings and a particular savegame. The crash is triggered by moving the cursor over the toolbar, specifically hovering between slot 1 (Conveyor Belt) and slot 2 (Rotator) repeatedly. The issue only occurs with Simplified Chinese language, 3840x2160 resolution, and vsync disabled. The crash does not happen when using DirectX 11 or Vulkan rendering backends. The log shows a UnityWebRequest initialization error at...
πŸ’¬ Threads: [0.1.1] Consistent crash on DX12 with su

#

lowend Laptop does not launch on DX12 (crash)
Done β€’ Priority: High β€’ Fix: 4 - Early Access β€’ Resolution: Done

shapez 2 fails to launch on low-end laptops when using Direct X 12, immediately crashing with a driver internal error (DXGIERRORDRIVERINTERNALERROR) during or after the first frame. The crash appears to be a panic in the DX12 driver within Unity and cannot be fixed without a Unity engine update. Direct X 11 and Vulkan work as alternatives, though DX11 occasionally crashes when returning to the main menu or in Space View. Players can use launch options to force Vulkan or DX11 as a workaround.

#

Freeze on knowledge panel
Done β€’ Priority: Medium β€’ Fix: None β€’ Resolution: Won't Fix

The game experiences a hard lock or freeze when accessing the Codex. This freeze has occurred multiple times for the player. The player suspects this may be specific to PC systems running DirectX 12. The issue prevents the player from accessing the in-game knowledge panel. A log file has been provided for debugging.

#

Rare display crash condition
Done β€’ Priority: Medium β€’ Fix: OLD Early Access β€’ Resolution: Won't Fix

Player experienced a rare system crash after approximately 40 minutes of playtime where all displays went dark and sound output looped. The crash required a hard PC reboot via power button. A second occurrence happened at 2.2 hours of playtime with similar symptoms but game audio continued normally. The issue appears to be system-specific as it also occurs in other games like Victoria 3. Player attempted fixes including disabling fullscreen optimizations, updating graphics drivers, and switch...

#

Crash reported by user after new update
Done β€’ Priority: Medium β€’ Fix: None β€’ Resolution: Cannot Reproduce

A player experiences repeated game crashes after updating to version 0.1.0. The crashes occur within minutes of starting a new Normal difficulty save, typically after completing one or two milestones. Log analysis reveals a SerializationJsonException when reading a blueprint file and NullReferenceException errors during deserialization. The issue appears to be caused by incompatibility between save files from version 0.0.8 and 0.1.0. The problem was resolved when the player deleted the old sa...

#

Crash when changing resolution
Done β€’ Priority: Medium β€’ Fix: 4 - Early Access β€’ Resolution: Won't Fix

The game crashes when changing the resolution setting in the Graphics menu. The player navigates to Settings then Graphics, selects a different resolution, and the crash occurs. The Player.log shows a D3D12 profiler error related to GPU timing and memory address resolution failures. There are also errors about the menu Savegame being below the minimum supported version. This is identified as a DirectX 12 issue that cannot be fixed by the developers.

quartz apex
lost bison
#

now it crashed after 2-3 minutes in the game, just started it

thorny patrolBOT
#

βœ… Thank you for providing further information, our team will have a look again!

lost bison
thorny patrolBOT
# lost bison
πŸ’Ύ Certification
Version

1.0.0-alpha5-rc2

Scenario

Classic - Hard

Seed

40063

Research

9%

Buildings

1,657

Completed

No

lost bison
thorny patrolBOT
# lost bison player.log
πŸ“‹ Log File Analysis

Thanks for attaching your log file β€” no errors have been found at a first glance.

quartz apex
#

@lost bison Looks like directx12 is being used. What if you use directx11?

lost bison
#

played few sesions with directX 11 without issues, but today I've got a crash

thorny patrolBOT
#

βœ… Thank you for providing further information, our team will have a look again!

thorny patrolBOT
# lost bison
πŸ’Ύ Certification
Version

1.0.0-alpha5-rc2

Scenario

Classic - Hard

Seed

40063

Research

30%

Buildings

40,500

Completed

No

quartz apex
lost bison
#

I'm not at PC right now, but I have this posted in the specs chanel, with previous version:

thorny patrolBOT
#

βœ… Thank you for providing further information, our team will have a look again!