#0.0.8-rc3 - Crash on Startup (even though it worked just fine before!)

32 messages · Page 1 of 1 (latest)

desert quartz
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Posted this on the Steam forums, but I figure I'll add it here just to be safe.

I just bought this game and I am so excited to play it!

I played it for about 30min after installing (so I know my computer can run it!), then I had to leave for an appointment. Closed as normal.

Came back from my appointment to play more, and now the game does this when I launch it:

  • Shows the opening credits.
  • Shows the loading bar across the title screen.
  • When the bar fills, I hear a pop sound effect.
  • The fullscreen game disappears and I get a smaller window with the game's circular logo and a red "!" on it, with a blue progress bar underneath. (see photo)
  • The blue progress bar fills.
  • The game stops running.

Things I have tried and that did not help:

  • Rebooting the game
  • Verifying the files
  • Rebooting Steam
  • Rebooting my entire PC
  • Reinstalling the game

Any advice would be appreciated! Thank you!

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soft brook
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Have you followed the steps in #🔍troubleshooting?

desert quartz
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There were no steps that applied.

soft brook
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I thought they'd migrated the steps over there, guess not. Have you looked in #windows-specific?

desert quartz
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Oh, that looks like my problem! I’ll give it a try when I’m home. Thank you!

late verge
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Seems similar (but might not be exactly the same) as #1281084139118006304 . Do you happen to have an Intel GPU?

desert quartz
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I do, yes.

desert quartz
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There is no fix listed for that module that I can find on the linked page.

soft brook
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Sounds like a driver thing then, can you try one of the other launch options?

desert quartz
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Am trying it now with Direct 12, and that at least let me get to the main menu! But… it froze when I clicked “continue”.

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My computer is old. I should mention that. And also a laptop. But it meets the minimum spec requirements, and literally ran the game no problem for 30 minutes this morning.

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Oh that froze my computer so bad, I had to manually hold down the power button to turn it off.

late verge
desert quartz
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Update: launching with Vulkan didn't get me far either.

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I'm beginning to think I should get a refund.

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I have spent over half of my logged playtime trying to troubleshoot this.

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My device specs, fwiw

silent raft
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@desert quartz did you update your graphics driver ?

desert quartz
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Yes, I am up to date.

desert quartz
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Should I refund at this point?

desert quartz
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Here's my log from the last time I tried to run the game. I ran it in DX12, managed to start a new file, but it froze before I could finish the tutorial, or like... click on literally anything.

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And here's my log from trying to run it in the normal launcher.

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Full crash report.

desert quartz
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@soft brook I am still having an issue.

stable aspen
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I believe this is a known issue with a lot of intel gpus/integrated graphics, for some reason they can run the game for a bit and then end up crashing after a while. I've had the same issue on my laptop for months and haven't been able to fix it. iirc the devs are working on a fix for it, but there are no promises as of yet

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it really sucks because it feels like it should work, it just.. doesn't

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if I were you I would hold out hope and occasionally check for updates/fixes for the problem, but refunding (at least for now) is a pretty valid option