[0.0.7-0.0.9] Game freezes, seemingly at random, music continues playing | Shapez 2 | Page 1

abstract linden Aug 23, 2024, 6:39 PM

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As per the title, the game freezes completely, seemingly at random; no amount of waiting solves this (or at least, 20 minutes of waiting did not).

Sometimes it seems like it occurs most often when switching which building is being placed, but this is not consistent and is probably not the root cause?

Ultra-low graphics settings

This seems similar to #1276269164947836948 message this issue, however, unlike in that post, a complete reinstall and wiping of the game folder did not fix the issue. This issue also occurs on all launch options (Vulkan, DX12, etc), and even when launching under Proton.

System info:
Kubuntu 24.04
6.8.0-41-generic (64-bit)
Wayland
i7-6700T CPU
Mesa Intel® HD Graphics 530

📎 K0Jn3fw.log

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Oh, I should note that none of the troubleshooting launch options suggested in #linux-specific nor in #🔍troubleshooting worked

abstract linden Aug 24, 2024, 2:49 AM

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Confirming that the issue still occurs on the 0.0.8 beta

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[0.0.7 and 0.0.8] Game freezes, seemingly at random, music continues playing

gentle kestrel Aug 24, 2024, 6:00 PM

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I have the same issue.
System Info :
Linux Mint 21.3
5.15.0-119-generic
X11
i7-8650U CPU
Intel Corporation UHD Graphics 620

The troubleshooting notion page states that :

Hardware Issues
Various Intel iGPUs (integrated) from 500/600 series seem to crash either immediately, during load or after X minutes in-game (with all 3 graphics APIs). We’ve updated our Unity version for 0.0.8 (available as a beta branch on Steam) in hopes that this might be improved

But even with 8.0.0, it still crashes

📎 Player.log

abstract linden Aug 25, 2024, 2:45 AM

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Looking around a bit, seems identical to this crash:
#1201538320841330848 message

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All of which appear to be running on intel integrated graphics from 500 or 600 seires

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which is listed as problematic but hopefully a resolution can be found

abstract linden Aug 26, 2024, 1:08 PM

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abstract linden As per the title, the game freezes completely, seemingly at random; no amount of...

Interesting to note that the linked bug report with freezing that resolved itself after restart did not take place on a system with integrated graphics (unlike all these reports)

abstract linden Aug 28, 2024, 8:53 PM

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Also seems identical to this https://discord.com/channels/1000343719314198548/1277355618172407932

wheat ember Aug 28, 2024, 9:29 PM

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ok it seems that when it gets stuck when loading a save the main thread doesnt do anything but wait for the outer threads
mabey a deadlock?

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it also still crashes for me on 0.0.8

wheat ember Aug 28, 2024, 10:31 PM

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also the gpu goes to 100% then to 0% a little after it frezzes

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on DX 11 and 12 it crashes at this point

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but on vulcan it just frezes

wheat ember Aug 29, 2024, 12:46 AM

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and it crashed agien

📎 Player.log

wheat ember Aug 29, 2024, 6:11 PM

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uh oh thats bad

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and it was already crashing

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why was it running when the crash handler was suppost to be handling it???

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(if your wondering heres the crash log

📎 Player.log

wheat ember Sep 1, 2024, 8:36 PM

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still happens and its very annoying

wheat ember Sep 1, 2024, 10:50 PM

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ok at this point its basicly unplayable

abstract linden Sep 5, 2024, 12:31 AM

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Is there

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a

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ny hope of a

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resolution for this?

limpid orchid Sep 5, 2024, 7:34 AM

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Hi, we are looking into the issues of all players and may need some time to get through every ones posts.
Sorry for the delay in responding.

Since you say none of the launch options, and none of the troubleshooting steps work, can you confirm the directX drivers are up to date as well?

(there are some more here):
https://tobspr-games.notion.site/Troubleshooting-Public-8cb38e3b613b47ff86f527d1afad6a09?pvs=4

tobspr Games on Notion

Troubleshooting (Public) | Notion

You can search on this page via CTRL/CMD + F !

wheat ember Sep 5, 2024, 5:05 PM

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i tryed to update them from windows but it said they were up to date

wheat ember Sep 5, 2024, 5:30 PM

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oh yea the game also randomly crashes (like true crashes) right when it finishes loading the save and spikes the gpu to 100, crashes, back to 0 fresing the screen for a bit in the prosses

abstract linden Sep 5, 2024, 10:26 PM

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limpid orchid Hi, we are looking into the issues of all players and may need some time to get ...

I'm on linux, so using openGL not directX

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Interestingly, I no longer seem to be able to select a launch option for shapez

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no option here

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Launch does not provide a selector either

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And it seems to default to vulkan

abstract linden Sep 5, 2024, 10:28 PM

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abstract linden I'm on linux, so using openGL not directX

Regardless, yes these drivers are up to date

abstract linden Sep 5, 2024, 10:29 PM

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abstract linden Interestingly, I no longer seem to be able to select a launch option for shapez

this is even after uninstall/reinstall

swift veldt Sep 5, 2024, 10:29 PM

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abstract linden I'm on linux, so using openGL not directX

If you're on Linux and using OpenGL, you'll need to install the Vulkan drivers for your distro

abstract linden Sep 5, 2024, 10:30 PM

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Also, I seem to have a different? but similar crash occuring on vulkan, which occurs consistently on loading a save, resulting in a wheel that spins for a while then stops spinning, and then the same crash as mentioned at the beginning of this thread

abstract linden Sep 5, 2024, 10:30 PM

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swift veldt If you're on Linux and using OpenGL, you'll need to install the Vulkan drivers f...

Unless I'm mistaken, vulkan drivers are included in the default mesa driver on linux, which for me is up to date

abstract linden Sep 5, 2024, 10:32 PM

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abstract linden Interestingly, I no longer seem to be able to select a launch option for shapez

It does appear that I can select a launch option when using Proton, so this could be a linux-specific thing that I was just not aware of

swift veldt Sep 5, 2024, 10:34 PM

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They are not usually, no

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Some distros may set things up that way, but not most

abstract linden Sep 5, 2024, 10:35 PM

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How would one check the status of said vulkan drivers?

wheat ember Sep 5, 2024, 10:35 PM

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abstract linden Also, I seem to have a different? but similar crash occuring on vulkan, which oc...

thats what happens for me

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when it doesnt randomly frese instead

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and im on windows

abstract linden Sep 5, 2024, 10:36 PM

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swift veldt Some distros may set things up that way, but not most

Since I can successfully run vulkaninfo, I think they are installed

wheat ember Sep 5, 2024, 10:36 PM

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using drect x 12 lets me get in like 20% of the time

abstract linden Sep 5, 2024, 10:37 PM

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output of that, if curious

📎 sRIbCTc.txt

wheat ember Sep 5, 2024, 10:37 PM

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vulcan and drect x 11 dont let me play the game at all and crash/frezze when loading the menu/a save

abstract linden Sep 5, 2024, 10:39 PM

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abstract linden Also, I seem to have a different? but similar crash occuring on vulkan, which oc...

This could be a save issue actually, considering it works fine if I make a new save

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though in a bit I will see if the freeze crash this thread was made for is still occuring

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unfortunately the crash is definitely still occuring

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my player.log

📎 eo226Mw.log

abstract linden Sep 5, 2024, 10:45 PM

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abstract linden my player.log

Not sure if the analytics runs in a separate thread of something, but even after the game itself completely freezes, my Player.log still lets me know that

Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time
Warning/GameAnalytics: Event queue: Failed to send events to collector - Retrying next time

wheat ember Sep 5, 2024, 11:32 PM

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abstract linden This could be a save issue actually, considering it works fine if I make a new s...

the bigger the save the more likely it happens i bet

tepid waveBOT Sep 26, 2024, 10:22 AM

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👍 Your bug report is in review. Our team is currently investigating.

abstract linden Dec 13, 2024, 1:27 AM

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Confirming that issue still occurs in 0.0.9

#[0.0.7-0.0.9] Game freezes, seemingly at random, music continues playing