[SPZ2-3324] Black Screen - No display found | Shapez 2 | Page 1

cedar copper Aug 15, 2024, 2:26 PM

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I have tried to do everything in #🔍troubleshooting but I can't get out of the black loading screen.

signal coral Aug 15, 2024, 2:27 PM

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Have you tried the various Launch Options?
Can you share your system specs and the player log.

cedar copper Aug 15, 2024, 2:29 PM

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try removing all apps that have overlays etc and also try running it in windowed mode or with vulcan etc.

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📎 DxDiag.txt

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where can I send you the player log?

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📎 Player.log

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that?

lilac gale Aug 15, 2024, 2:32 PM

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that should be the log file yes

cedar copper Aug 15, 2024, 2:35 PM

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Do you need anything else?

cedar copper Aug 15, 2024, 2:37 PM

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cedar copper

this is from the Nvidia app

NVIDIA system information report created on: 08/15/2024 15:38:04
NVIDIA app version: 10.0.2.207
Operating system: Microsoft Windows 11 Pro, Version 10.0.22631
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 560.81 - Aug 6, 2024
CPU: 13th Gen Intel(R) Core(TM) i5-13400F
RAM: 32.0 GB
Storage: SSD - 1.8 TB

Graphics card
GPU processor: NVIDIA GeForce RTX 4060
Direct3D feature level: 12_1
CUDA cores: 3072
Graphics clock: 2490 MHz
Resizable bar: Yes
Memory data rate: 17.00 Gbps
Memory interface: 128-bit
Memory bandwidth: 272.032 GB/s
Total available graphics memory: 24478 MB
Dedicated video memory: 8188 MB GDDR6
System video memory: 0 MB
Shared system memory: 16290 MB
Video BIOS version: 95.07.31.40.f2
IRQ: Not used
Bus: PCI Express x8 Gen2
Device ID: 10DE 2882 51611462
Part number: G173 0371

mental forum Aug 15, 2024, 3:06 PM

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As mentioned - did you get to try the vulkan / directX 12 launch options already?

cedar copper Aug 15, 2024, 3:13 PM

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Ye

mental forum Aug 15, 2024, 3:14 PM

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Could you try launching it with '--safe-mode' ? (See #🔍troubleshooting )

cedar copper Aug 15, 2024, 3:16 PM

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let me try but I've already tried it

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the screen remains black

mental forum Aug 15, 2024, 3:33 PM

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that's really weird - could you try deleting your savegames and blueprint folder? (#faq)

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Maybe something prevents it from loading

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Also, could you attach your log file? (location in #❓faq )

cedar copper Aug 15, 2024, 3:38 PM

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mental forum Also, could you attach your log file? (location in <#1097212699252895874> )

📎 Player.log

mental forum Aug 15, 2024, 3:41 PM

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Ah: "Exception: No displays found" - This is weird. It seems unity doesn't detect any valid display

cedar copper Aug 15, 2024, 3:44 PM

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mental forum that's really weird - could you try deleting your savegames and blueprint folder...

nothing I have tried deleting savegames and blueprints and tried to open it in all 3 ways and nothing happens.

mental forum Aug 15, 2024, 3:45 PM

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Okay yeah I think the issue is somehow that unity thinks you don't have a display - could you maybe try restarting your PC?

cedar copper Aug 15, 2024, 3:50 PM

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I have tried plugging in a newer television and it works.

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📎 Player.log

mental forum Aug 15, 2024, 5:08 PM

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Okay weird, honestly something seems off with how your OS handles displays. There is not really anything I have in mind how we can fix it :/

signal coral Aug 16, 2024, 9:10 AM

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[SPZ2-3324] Black Screen - No display found

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while currently marked as won´t fix, we will follow up and try to identify the cause of the issue.

deft tangle Aug 20, 2024, 6:18 PM

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I bought the game today and think I have the same issue. Have restarted, tried the various launch options, updated drivers and so on but spotted this in the log

DisplaySettings:: Prepare resolution, stored is 2560 x 1440 / FullScreen
Uploading Crash Report
Exception: No displays found
  at TargetDisplayGameSetting.GetInfo () [0x0000e] in <3a1662d56790466f8f41540b4abe325f>:0 
  at DisplaySettings.ApplyScreenSettings (System.Boolean allowScreenChange) [0x00026] in <3a1662d56790466f8f41540b4abe325f>:0 
  at DisplaySettings.Apply () [0x0005f] in <3a1662d56790466f8f41540b4abe325f>:0 
  at DisplaySettings.InitDisplay () [0x0003f] in <3a1662d56790466f8f41540b4abe325f>:0 
  at Preloader.InitDisplayAndGraphics () [0x000f2] in <12bba1e4c85947059f70d50fd96c4bf4>:0 
  at Preloader.Start () [0x00184] in <12bba1e4c85947059f70d50fd96c4bf4>:0 

Direct3D: detected that using refresh rate causes time drift. Will stop trusting refresh rate until the game window is moved.
Direct3D: detected that vsync is broken (it does not limit frame rate properly). Delta time will now be calculated using cpu-side time stampling until the game window is moved.

I'm using a Geforce RTX 3060 and Gigabyte M27Q screen

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If this is marked as wontfix I'll request a refund from Steam but am also happy to do some more testing if that'd be helpful

signal coral Aug 20, 2024, 6:36 PM

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deft tangle If this is marked as wontfix I'll request a refund from Steam but am also happy ...

That´s unfortunate, if you tried the launch options already then the last try could be disabling the steam SDK with --disable-store-sdk as suggested here https://discord.com/channels/1000343719314198548/1092755082862411818

deft tangle Aug 20, 2024, 6:36 PM

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I tried that but will try again and check the log

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no change unfortunately

dusk gulch Aug 21, 2024, 8:34 AM

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Could you try using version 0.0.8 from #✨updates message which updated the version of Unity we use. Otherwise we really need to find a fallback for when Unity strangely reports 0 displays

deft tangle Aug 21, 2024, 11:40 AM

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no luck I'm afraid

dusk gulch Aug 21, 2024, 11:43 AM

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Hmm it's really weird :/ Okay i'll try to find a workaround then!

#[SPZ2-3324] Black Screen - No display found